1. Upon registering for a course, registrants must understand that all requests for refunds must be made only in writing via the postal system, by fax or email. No telephone requests will be accepted.
Canadian Home Builders’ Association of BC
BCIT Campus, Building NW5
3700 Willingdon Avenue
Burnaby, BC
V5G 3H2
administrator@elearning4u-chba.com
Approved refunds will be via cheque, regardless of the payment method that was used for the initial registration fee, and all cheques will be delivered via the postal system.
2. If a request is received within 15 days of initial registration date, a registrant who requests a refund will receive a full refund less a $150.00 administrative fee (plus GST).
3. If a request is received during the period from 15 days after the registration date to 5pm of the 14th day prior to the one-day in-class session (which is reserved during the registration process), a registrant who requests a refund will receive a 50% refund of the registration fee.
4. Within 14 days from the start of the one-day in-class session, no refunds will be issued; registrants will forfeit all course fees. However, if a registrant supplies documented proof of personal or family emergency (i.e., doctor's note, death certificate, etc.) the administrator can re-register the individual for another existing class of the same title for the date and location of the registrant's choice. A $150.00 administrative fee (plus GST) will apply for this service.
5. Failure to Achieve Passing Grade in Online Chapter Tests & Assignments
Registrants who fail to achieve a minimum pre-established passing grade on the online chapter tests and the online retake chapter test before 5pm of the predetermined cut-off date (21 days prior to the one-day in-class session) will not be permitted to attend the preselected one-day in-class session and will need to register again for the course and pay the full registration fee in order to take the course again and choose another location/date for the in-class session.
6. Failure to Complete Online Tests &/or Submit Assignments by Cut-off Date
Registrants who fail to complete the online portion of the course and/or who fail to submit their online assignments to their instructor by 5pm of the predetermined cut-off date (21 days prior to the one day in-class session) will be given an opportunity to re-register for another existing course of the same title for the date and location of the registrant's choice.
Those registrants will receive an email instructing them to contact the course administrator to re register within 5 days of the email notice. Please note that this option is limited to two (2) occurrences only, the first of which is available at no cost. A $150.00 administrative fee (plus GST) will be charged for the second re-registration, after which the student will be required to register to take the course over again at full price.
Student Request Before Cut-off Date: Requests by the student to re-register for another existing course of the same title before 5pm of the 21-day cut-off period will be granted at no cost. However, please note that this no-cost option is limited to two (2) occurrences only, after which the student will be charged a $150.00 administrative fee (plus GST) per occurrence for this service. Please also note the course completion restrictions in #7 below.
7. Course Completion
Registrants will have 12 months from the date of registration to complete any required rewrites of any exam. Please note that no refund will be issued after this period. See items above and below for other deadline and refund information.
8. No-show for One-day In-class Session
No-shows for the one-day in-class sessions are non-refundable. However, if a registrant supplies documented proof of personal or family emergency (i.e., doctor's note, death certificate, etc.) the administrator can re-register the individual for the appropriate one-day in-class session for the date and location of the registrant's choice. A $150.00 administrative fee (plus GST) will apply for this service. Please note that this option is limited to one (1) occurrence only, after which the student will have to register to take the course over again at full price.
9. Change/Cancellation of Venue and/or Date
If a one-day in-class session location and/or dates are changed or cancelled due to instructor availability, low enrollment or conflict with venue dates or availability, registrants will be given at least 14 days notice via email. A seat will automatically be reserved for the next available one-day in-class session in the same region. If necessary, registrants will have the option to contact the CHBA-BC administrator and choose to be re-registered for a different date and location (for the same course) that better suits their schedule. If none of these options are satisfactory, a full refund, less a $75.00 (plus GST) administration fee, will be issued upon the receipt of a written request within 30 days of the notification email date. After that date, refunds will not be issued.
We reserve the right to change the Refund Policy; any revised Refund Policy will be posted at elearning4u-chba.com
